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[Kendra] Jira connector not syncing #4287
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Thanks for reaching out. Can you provide more details regarding the sync failure? What error are you getting? The create_data_source command makes a request to the CreateDataSource API, so we'll need more information to investigate if there is some issue with the underlying API behavior. Can you share a complete code snippet for reproducing the behavior, as well as debug logs (with any sensitive info redacted) by adding |
@tim-finnigan Thanks, unfortunately, there seems to be no error in cloud watch for kendra for this sync failure. It is simple to reproduce.
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Can you share a complete code snippet for reproducing the behavior, as well as debug logs (with any sensitive info redacted) by adding |
sharing code snippet for the sync failure + logs requested. @tim-finnigan Note - Datasource was pre-created with 'JiraConfiguration' provided above, using the boto3 sdk. (That operation was successful)
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Thanks for following up — from your logs I see that a sync job was started and there is not error or failure present. When you say the sync fails, could you share more details on the failure? Here in the Kendra Developer Guide is a troubleshooting section on sync jobs failing: https://docs.aws.amazon.com/kendra/latest/dg/troubleshooting-data-sources.html#troubleshooting-data-sources-failed. Have you tried going through the steps documented there |
The sync shows failed in Kendra without any errors. |
@tim-finnigan appreciate your quick response on this. All requested information has been provided. Thanks. |
Describe the bug
Created JIRA connector following this documentation https://boto3.amazonaws.com/v1/documentation/api/latest/reference/services/kendra/client/create_data_source.html
datasource created, but the sync fails. No logs on kendra for the error.
create and sync from kendra UI with same configs as the above failed case, works ok. so seem like boto3 kendra compatibility issue.
Regression Issue
Expected Behavior
jira sync should work
Current Behavior
datasource created, but the sync fails. No logs on kendra for the error.
create and sync from kendra UI with same configs as the above failed case, works ok. so seem like boto3 kendra compatibility issue.
Reproduction Steps
Possible Solution
No response
Additional Information/Context
No response
SDK version used
1.35.16
Environment details (OS name and version, etc.)
Mac
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