Thank you for submitting an issue. This issue tracker is for managing issues with the itch.io website, such as bug reports and feature requests. You can also check our community support and feedback communities here: https://itch.io/board/10016/itchio. Our team actively monitors these pages.
The issue tracker is not for support with games and projects on itch.io. itch.io does not develop the games on the marketplace. Please refer to the game's page to find contact information for individual developers. If you cannot find their contact information, you can contact our support team at https://itch.io/support and we can forward your message to them.
The issue tracker is not for account-specific or payment customer support. Our support team needs to keep track of support requests in a centralized place to work most effectively, and we are unable to verify who you are on a third-party platform like GitHub. To receive account support, you must contact us through our support page: https://itch.io/support.
We cannot provide account or payment support on GitHub. If you still need to ask about a support request in an issue, you must include your Ticket ID (a number included in your support request receipt email) so we can look it up in our system. Do not share private account information on our GitHub (emails, tax info, etc.), as all issues are publicly available.
If the issue you are reporting is specific to a particular page, please include that URL with your issue so we can reproduce it.